Outsourced Support

Optimise Your Operational Expenditure

Streamline Your Operations with Dentistry360 Outsourced Support

Managing a dental practice can be complex, especially when it comes to handling communication effectively. At Dentistry360 Consulting, we offer outsourced support solutions designed to optimise your operational expenditure while ensuring exceptional patient engagement.

What We Offer

End-to-End Call Handling

Our expert team manages all inbound and outbound communication, ensuring every patient query is handled promptly and professionally.

Inbound Call Management: Never miss a patient call with our reliable and responsive team handling appointment bookings, follow-ups, and general enquiries.
Outbound Call Management: Proactively reach out to patients for appointment reminders, treatment plan discussions, and follow-ups to boost engagement and retention.

Lead Management Across Multiple Platforms

Maximise your practice’s potential with our comprehensive lead handling services:

Facebook Leads: Nurture social media enquiries into bookings through timely and personalised responses.
Google Leads: Convert search-generated leads into actionable appointments with strategic communication.
Email Campaigns: Follow up with leads via professional, consistent, and conversion-focused email communication.

Why Outsource with Dentistry360?

Cost-Effective Solutions

Reduce overhead costs by outsourcing your communication needs without compromising on quality or efficiency.

Expertly Trained Team

Our specialists are skilled in patient communication, ensuring a seamless and professional experience for your practice.

Focus on Core Operations

With communication handled by us, your team can focus on delivering exceptional dental care and patient satisfaction.

Enhanced Patient Engagement

Our proactive approach ensures that every lead is nurtured, and every patient feels valued, contributing to higher retention and practice growth.

Round the clock service

We offer 24/7 call support, including weekends and holidays, ensuring seamless accessibility and responsiveness for primary care organizations without additional costs for extended or out-of-hours coverage.

Contingency for unforeseen sick leave

We provide a retainer service and rapid response support to ensure immediate cover for unforeseen staff absences, maintaining seamless telephone answering and high standards of patient care.

Seamless integration with your existing systems.

Customized Solutions : We provide tailored services that integrate seamlessly with your existing systems and workflows. Our expertise in clinical platforms such as Software of Excellence, Dentally, SystmOne, and EMIS Web ensures a smooth fit with your primary care organization’s operations.

Advanced Technology : Our advanced technology enables efficient call handling and secure data management, offering:

Secure Call Handling: Fully compliant with GDPR and other data protection standards.

Integrated Systems: Seamlessly aligned with your primary care management software and telephone provider for streamlined appointment scheduling and information management.

Data protection, CQC compliance, & regulatory adherence

At Dentistry 360, we uphold the highest standards of data protection and privacy. We ensure that all client and patient information is handled with the utmost confidentiality and security, fully compliant with GDPR and other relevant regulations.

At Dentistry 360, our consulting processes and technological solutions are designed to align with Care Quality Commission (CQC) standards. We assist dental practices in meeting these essential requirements through tailored support, including:

Effective Communication
Enhancing patient interactions by optimizing communication channels to ensure efficient handling of inquiries and seamless information flow, in line with CQC expectations for effective communication.
Record Keeping
Providing guidance on maintaining accurate, secure, and compliant patient records, ensuring adherence to CQC standards for information management and confidentiality.
Quality Assurance
Developing and implementing robust quality assurance frameworks that help dental practices deliver exceptional care while meeting CQC benchmarks for service delivery and patient satisfaction.

Transform Your Practice Communication Today

Outsource your call handling and lead management with Dentistry360 Consulting and experience the difference in operational efficiency and patient satisfaction.

How It Works

Initial Assessment
We’ll evaluate your current call handling and lead management processes to identify gaps and opportunities.
Customised Plan
Develop a tailored strategy that aligns with your practice’s goals and requirements.
Implementation
Our team seamlessly integrates into your operations, managing communication channels with professionalism and efficiency.
Ongoing Support
Continuous monitoring and refinement to ensure optimal performance and patient satisfaction.